Shipping & Delivery Policy

Canadian Sauna Sales Ltd is committed to providing customers with clear, practical and transparent information about how orders are processed, prepared, dispatched and delivered. This Shipping & Delivery Policy explains our general processing timelines, estimated transportation periods, tracking information, freight deliveries, delivery requirements, potential delays and procedures for addressing shipping-related concerns.

Clear delivery information for every order

1. Shipping & Delivery at a Glance

The following estimates provide customers with a general understanding of the normal order-processing and transportation timeline. Actual delivery times may vary depending on the product, destination, carrier, shipping method and circumstances affecting transportation.

1–3 Days Order Processing
5–10 Days Estimated Transit
Tracked Where Available
Please note: Processing and transit are separate stages. The estimated transit period generally begins after an order has been processed and dispatched.

2. Our Delivery Commitment

Canadian Sauna Sales Ltd understands that sauna products and equipment can be substantial purchases and that customers need dependable information about when their orders are expected to arrive.

We therefore aim to process orders efficiently and provide reasonable delivery estimates. Orders are normally processed within 1–3 business days. After dispatch, standard transportation is generally estimated at 5–10 business days.

These timeframes are estimates rather than guaranteed delivery dates. Transportation schedules can be affected by circumstances outside the reasonable control of Canadian Sauna Sales Ltd.

3. Understanding Processing Time and Transit Time

Customers should understand that order processing and carrier transit represent different stages of the delivery process.

Order Processing Orders are normally processed within 1–3 business days. Processing may include payment confirmation, inventory review, product preparation, packaging and fulfillment coordination.
Transit Time After dispatch, standard transit is generally estimated at 5–10 business days, depending on destination and transportation arrangements.
Important: The 5–10 business day transit estimate does not necessarily begin on the date the order is placed. Processing generally occurs first.

4. Our Delivery Process

Step 1 — Order Confirmation

After an order is submitted and the applicable payment has been successfully received or authorized, the order enters the initial review stage.

Order information may be reviewed to ensure that the product, customer and delivery details are properly recorded.

Step 2 — Payment and Order Verification

Where necessary, payment and order information may be reviewed before fulfillment begins. Orders involving payment methods that require confirmation may take additional time.

Step 3 — Product Processing

The product is prepared for shipment. This may involve inventory confirmation, product preparation, packaging and coordination with the appropriate transportation method.

Step 4 — Dispatch

Once the order is ready, it is transferred to the applicable carrier, freight provider or transportation service. Tracking information may become available after the shipment has been accepted or scanned by the carrier.

Step 5 — Transportation

The carrier transports the shipment toward the delivery destination. Standard transit is generally estimated at 5–10 business days, although actual transportation time can vary.

Step 6 — Final Delivery

The order is delivered according to the carrier's service, destination requirements and the nature and size of the shipment.

5. Shipping Methods and Transportation

The transportation method used for an order may depend on the product's size, weight, destination, packaging requirements and other logistical considerations.

Smaller products may be suitable for standard parcel transportation, while larger sauna units and equipment may require freight or LTL transportation.

Standard Parcel Delivery Suitable products may be transported through standard parcel delivery services where appropriate.
Freight / LTL Delivery Larger, heavier or oversized products may require freight or LTL transportation.

6. Large Sauna and Freight Deliveries

Large sauna units, equipment and other oversized products may require freight or LTL transportation. These shipments can involve different delivery procedures from standard parcel shipments.

Customers receiving larger shipments should make sure the delivery location is suitable for receiving the product and that any necessary access arrangements can be made.

  • Ensure the delivery address is complete and accurate.
  • Ensure there is suitable access for the delivery vehicle.
  • Ensure someone is available when a delivery appointment is required.
  • Be prepared to inspect the exterior packaging upon arrival.
  • Photograph visible damage before moving or opening the shipment where practical.
  • Contact Canadian Sauna Sales Ltd promptly if significant shipping damage is discovered.
Why may freight delivery work differently?

Large and heavy products require different transportation and handling procedures. Freight carriers may use scheduled delivery appointments or other procedures that are different from standard parcel delivery.

7. Delivery Address Requirements

Customers are responsible for providing complete and accurate shipping information when placing an order.

An incomplete or incorrect address can result in delays, failed delivery attempts, address corrections, re-routing or additional transportation charges.

Before submitting your order: Carefully check the street address, city, province/state, postal code and other delivery information.
What happens if I enter the wrong address?

Contact Canadian Sauna Sales Ltd as soon as possible. If the order has not yet been dispatched, there may be an opportunity to review the requested correction.

Once a shipment has entered transportation, changing the delivery address may be more difficult and may involve carrier restrictions or additional charges.

8. Tracking Information

Tracking information may be provided where tracking is available through the applicable carrier or freight provider.

Tracking information may not become active immediately after an order has been dispatched. In some cases, the carrier must first receive and scan the shipment before tracking updates appear.

Why is my tracking number not showing movement?

Carrier systems may require time to register the shipment or display the first transportation scan. Customers should allow reasonable time for the carrier's tracking system to update.

Will every shipment have tracking?

Tracking is provided where available through the applicable transportation method or carrier.

9. Estimated Delivery Times

Orders are normally processed within 1–3 business days. Once dispatched, standard transit is generally estimated at 5–10 business days.

These estimates are provided for planning purposes and should not be interpreted as guaranteed delivery dates.

Delivery Stage General Estimate Important Information
Order Processing 1–3 business days Includes applicable order preparation and fulfillment coordination.
Standard Transit 5–10 business days Begins generally after dispatch and may vary according to destination and carrier.
Total Delivery Period Variable Processing and transit are separate stages and actual delivery can vary.

10. Shipping Delays

Although Canadian Sauna Sales Ltd works to process orders efficiently, transportation delays can occur. Estimated delivery periods are not guaranteed dates.

Delays may result from circumstances including, but not limited to:

  • Severe weather conditions.
  • Carrier congestion.
  • Transportation disruptions.
  • Holiday-period volume.
  • Remote or difficult-to-access destinations.
  • Incorrect or incomplete delivery information.
  • Carrier operating conditions.
  • Unexpected logistical circumstances.
  • Other circumstances outside Canadian Sauna Sales Ltd's reasonable control.
Delivery estimates are not guaranteed dates. A shipment arriving outside the estimated period does not necessarily indicate that the order has been lost or improperly processed.

11. Missed Deliveries

Depending on the carrier and delivery method, the carrier may attempt delivery when the customer is unavailable or may arrange another delivery attempt or appointment.

What should I do if I miss a delivery?

Review the carrier's delivery notice or tracking information and follow the applicable instructions. If you require additional assistance, contact Canadian Sauna Sales Ltd with your order information.

What about large freight deliveries?

Freight shipments may require a delivery appointment. Customers should make reasonable arrangements to be available when an appointment is scheduled.

12. Inspecting Your Shipment

Customers are encouraged to inspect the external condition of their shipment when it arrives, particularly when receiving large or freight-delivered products.

Where practical, customers should document significant visible damage with photographs before opening or moving the shipment.

Recommended: Keep the original packaging and shipping materials until the order has been inspected and any potential shipping issue has been resolved.

13. Damaged Shipments

If an order arrives with visible damage, customers should document the condition of the packaging and product and contact Canadian Sauna Sales Ltd promptly.

Useful information may include photographs of the outer packaging, shipping labels, damaged areas and the product itself where visible.

What information should I provide about shipping damage?
  • Order number.
  • Customer name and contact information.
  • Description of the damage.
  • Photographs of the packaging.
  • Photographs of the affected product.
  • Photographs of shipping labels where relevant.

14. Lost or Significantly Delayed Shipments

If a shipment appears to be significantly delayed or tracking information indicates an unusual delivery issue, customers should contact Canadian Sauna Sales Ltd so that the shipment status can be reviewed.

Where applicable, we may also need to coordinate with the relevant carrier or transportation provider to investigate the shipment.

Have your order number ready when contacting us about a delayed or potentially missing shipment. This allows the order to be identified more efficiently.

15. Shipping and Order Processing Requirements

An order generally needs to satisfy the applicable payment and processing requirements before it can proceed to fulfillment and shipment.

Orders involving payment verification, bank transfers or ACH payments may require additional time before fulfillment can begin.

Can an order ship while payment is still being verified?

An order may not be released for fulfillment until the applicable payment has been successfully received or verified.

16. Shipping and Order Cancellation

Customers who want to cancel an order should contact Canadian Sauna Sales Ltd as soon as possible.

Once an order has entered fulfillment or transportation, cancellation may no longer be available through the standard cancellation process. In such circumstances, the applicable Return & Refund Policy may apply.

Can I cancel my order before it ships?

Customers may submit a cancellation request. The request will be reviewed according to the current status of the order.

17. Customer Responsibilities for Delivery

Customers can help prevent unnecessary delivery problems by ensuring that their information and delivery arrangements are accurate.

  • Provide a complete and accurate shipping address.
  • Provide accurate contact information.
  • Monitor available tracking information.
  • Respond to carrier delivery notifications when required.
  • Be available for scheduled freight appointments.
  • Ensure the destination is suitable for receiving large products.
  • Inspect shipments promptly upon delivery.
  • Report significant shipping concerns to Canadian Sauna Sales Ltd promptly.

18. Delivery of Large and Oversized Products

Sauna units and other larger products may require additional delivery planning because of their dimensions and weight.

Access Customers should consider whether the delivery location can accommodate the shipment and delivery vehicle.
Receiving Customers may need to make arrangements to receive and inspect larger shipments.
Packaging Customers should retain packaging where practical until the product has been inspected.
Documentation Photographs can be useful when documenting visible transportation damage.

19. Delivery to Remote or Difficult-to-Access Locations

Delivery conditions can vary depending on the destination. Remote locations, restricted-access areas and destinations requiring special transportation arrangements may experience different delivery timelines or procedures.

Customers should provide complete delivery information and respond promptly if the carrier requires additional information or delivery coordination.

20. Shipping Information Changes

If you need to update your shipping information after placing an order, contact Canadian Sauna Sales Ltd as soon as possible.

Address changes cannot always be guaranteed once an order has been processed or dispatched. Carrier restrictions and transportation requirements may affect whether a change can be made.

21. Delivery Communication

Customers should monitor the email address and contact information provided with their order for relevant order or delivery communications.

Depending on the shipping method, customers may receive tracking information, carrier notifications or delivery-related communication.

22. Frequently Asked Questions

How long does order processing take?

Orders are normally processed within 1–3 business days.

How long does shipping take after dispatch?

Standard transit is generally estimated at 5–10 business days after dispatch.

Is the 5–10 day delivery period guaranteed?

No. The 5–10 business day period is an estimated transit timeframe. Actual delivery may vary because of carrier conditions, destination and other transportation circumstances.

When does the transit period begin?

The standard transit estimate generally applies after the order has completed processing and has been dispatched.

Will I receive tracking information?

Tracking information may be provided where available through the applicable carrier or freight provider.

Why has my tracking information not updated?

Carrier tracking systems may take time to register a shipment or display the first scan. Allow reasonable time for tracking information to update.

What happens if my shipment arrives damaged?

Document the damage with photographs where practical and contact Canadian Sauna Sales Ltd promptly with your order information.

Should I keep the original packaging?

Yes. Customers are encouraged to retain original packaging and shipping materials where possible until the shipment has been inspected and any potential issue has been resolved.

Will large sauna products be delivered like normal parcels?

Not necessarily. Large or oversized sauna products may require freight or LTL transportation and may involve different delivery procedures.

What if I am not available for a freight delivery?

Follow the carrier's instructions and contact the carrier or Canadian Sauna Sales Ltd where additional assistance is required. Freight deliveries may require scheduling or appointment coordination.

Can I change my shipping address after ordering?

Contact Canadian Sauna Sales Ltd as soon as possible. Changes may depend on whether the order has already been processed or dispatched.

What should I do if my order is significantly delayed?

Contact Canadian Sauna Sales Ltd with your order number so the shipment status can be reviewed and, where appropriate, coordinated with the relevant carrier.

23. Shipping Checklist for Customers

To help ensure a smooth delivery experience, customers are encouraged to review the following checklist before and after placing an order.

Before Ordering Confirm the product, quantity, delivery address and contact information.
After Ordering Retain the order confirmation and monitor relevant communications.
Before Delivery Review available tracking information and make any necessary receiving arrangements.
At Delivery Inspect the packaging and document visible damage where practical.

24. Relationship With Our Other Policies

This Shipping & Delivery Policy should be considered together with the other applicable policies published by Canadian Sauna Sales Ltd, including the Return & Refund Policy, Cancellation Policy and Payment Policy.

Each policy addresses a different part of the customer experience. Shipping information explains delivery and transportation, while return, cancellation and payment policies address their respective procedures and requirements.

25. Policy Transparency

Canadian Sauna Sales Ltd provides shipping estimates to help customers plan their purchases and understand the expected delivery process. Because transportation involves third-party carriers and circumstances that can change during transit, estimated timelines should be treated as general guidance rather than guaranteed delivery dates.

Customers are encouraged to contact us promptly whenever they have questions about an order, delivery status, shipping address, tracking information or a transportation-related concern.

Need help? When contacting us about a shipment, please include your order number whenever possible so that we can identify the relevant order efficiently.

Shipping & Delivery Assistance

If you have questions about order processing, shipping, tracking, freight delivery, delivery delays, address information or a shipment-related issue, please contact Canadian Sauna Sales Ltd.

Email: sales@canadiansaunasalesltd.com
Phone: +1 905-857-3553
Address: 575 Piercey Rd, Bolton, ON L7E 5B5, Canada

Please include your order number whenever possible when contacting us regarding a delivery or shipment.