Cancellation Policy

Canadian Sauna Sales Ltd understands that customers may occasionally need to change their plans after placing an order. This Cancellation Policy explains how cancellation requests are handled, when customers should contact us, how order-processing status can affect a cancellation request, and what customers can expect when a cancellation is approved.

Cancellation requests should be submitted as early as possible

1. About Our Cancellation Policy

Our goal is to provide customers with a clear and practical process for requesting the cancellation of an order. Because orders may move through different stages after payment is received, the ability to cancel an order can depend on whether the order has already entered processing, fulfillment, shipment or another stage of preparation.

For this reason, customers who no longer wish to proceed with an order should contact Canadian Sauna Sales Ltd as soon as they make that decision.

Important: A cancellation request should be submitted before the order progresses further through fulfillment whenever possible. Contacting us quickly gives our team the best opportunity to review the request before additional processing or shipping activity takes place.

2. When to Request a Cancellation

Customers should submit cancellation requests as soon as possible after placing an order. Orders can begin moving through internal processing shortly after purchase, so a delay in submitting a request may affect whether cancellation remains possible.

Before Processing Contact us immediately if you decide that you no longer want the order before processing has begun.
During Processing Cancellation requests may require additional review if the order has already entered processing.
After Fulfillment If an order has progressed to fulfillment or shipment, cancellation may no longer be available through the standard cancellation process.
After Shipment Once an order has shipped, customers should refer to the applicable Return & Refund Policy for available return procedures.

3. Cancellation by Order Status

Order Stage Cancellation Consideration
Order Recently Placed Contact Canadian Sauna Sales Ltd immediately. The cancellation request can be reviewed before the order progresses further.
Order Being Processed The request may require review because preparation or fulfillment activities may already have started.
Order Fulfilled Cancellation may no longer be available once fulfillment has progressed to a stage where the order cannot reasonably be stopped.
Order Shipped Once shipment has taken place, the applicable return process may apply instead of standard order cancellation.
Cancellation is not automatic. Sending a cancellation request does not by itself guarantee that an order can be stopped. Canadian Sauna Sales Ltd must review the order status and confirm the applicable next steps.

4. How to Request an Order Cancellation

Customers who wish to cancel an order should contact Canadian Sauna Sales Ltd using the contact information provided at the bottom of this page.

To help us locate and review the order quickly, please provide as much of the following information as possible.

  • Customer name.
  • Order number.
  • Email address used when placing the order.
  • Product or products included in the order.
  • Reason for the cancellation, where applicable.
  • Any other information that may help identify the order.
Tip: Including your order number in the subject line of an email can help make it easier for our team to identify your request.

5. Cancellation Review Process

Once a cancellation request is received, Canadian Sauna Sales Ltd may review the order to determine its current status and whether it can still be stopped.

1
Cancellation Request Received We receive the customer's request and relevant order information.
2
Order Identification The order information is reviewed to identify the relevant purchase.
3
Order Status Review The current processing, fulfillment or shipment status is considered.
4
Cancellation Determination We determine whether the order can still be cancelled at that stage.
5
Customer Communication The customer is informed of the applicable next steps.
6
Refund Handling Where Applicable If cancellation is approved and a refund is applicable, the refund is handled according to the applicable payment and refund procedures.

6. Cancellation Before Order Processing

Customers who decide to cancel an order before it has progressed through processing should contact Canadian Sauna Sales Ltd immediately.

An early cancellation request provides the best opportunity for our team to review the order before fulfillment or shipping activities take place.

What should I do immediately after changing my mind?

Contact Canadian Sauna Sales Ltd as soon as possible and provide your order number, customer information and a clear statement that you want the order cancelled.

7. Cancellation During Order Processing

If an order has already entered processing, a cancellation request may require additional review. At this stage, preparation, fulfillment or other activities may already be underway.

Customers should still contact us promptly if they want to cancel. Our team will review the order's current status and communicate the applicable options.

Important: The fact that an order has been submitted does not mean that a cancellation request can automatically stop every stage of the fulfillment process.

8. Cancellation After an Order Has Shipped

Once an order has already shipped, the standard order-cancellation process may no longer be available because the merchandise has entered the transportation stage.

Customers whose orders have already shipped should contact Canadian Sauna Sales Ltd for guidance and may need to follow the applicable procedures under our Return & Refund Policy.

Can I cancel an order after receiving a shipping notification?

Contact us as soon as possible. If the order has already entered the shipping process, the request may need to be handled under the applicable return procedures rather than standard cancellation.

9. Refunds Following an Approved Cancellation

Where a cancellation is approved and a refund is applicable, Canadian Sauna Sales Ltd will process the applicable refund in accordance with the relevant payment and refund procedures.

Once an approved refund has been processed, the time required for the funds to appear in the customer's account may depend on the payment provider, card issuer, bank or other financial institution.

Processing and posting are different stages. A refund may have been processed by Canadian Sauna Sales Ltd while the financial institution is still completing the process of posting the funds to the customer's account.
How long can a refund take to appear?

After the applicable refund has been processed, the actual posting time can vary depending on the customer's payment method and financial institution.

10. Cancellation and Return Requests

Cancellation and returns are separate processes. A cancellation request concerns an order that the customer wants to stop before fulfillment or shipment is completed, while a return generally concerns merchandise that has already been delivered.

Cancellation Requested before the order has progressed beyond the point where it can reasonably be stopped.
Return Generally applies when an eligible product has already been delivered and the customer wants to send it back.

For delivered products, customers should review the applicable Return & Refund Policy and contact Canadian Sauna Sales Ltd before shipping merchandise back.

11. Customer Responsibilities When Requesting Cancellation

Customers can help ensure that cancellation requests are handled efficiently by providing complete and accurate information and contacting us as early as possible.

  • Submit the cancellation request promptly.
  • Provide the correct order number.
  • Use the email address associated with the order where possible.
  • Clearly state that cancellation is being requested.
  • Provide any additional information requested during the review.
  • Wait for confirmation or instructions before assuming the order has been cancelled.
Do not assume cancellation has been completed simply because a request has been submitted. Customers should wait for confirmation from Canadian Sauna Sales Ltd.

12. Cancellation Confirmation

Where a cancellation request is approved, Canadian Sauna Sales Ltd may provide confirmation that the order has been cancelled and communicate any applicable refund information.

Customers should retain cancellation-related communications until the order and any applicable refund have been fully resolved.

Why should I keep my cancellation confirmation?

Keeping relevant communications provides a useful record of the request, order information and any instructions or confirmation provided during the cancellation process.

13. Changes to an Order Instead of Cancellation

In some circumstances, a customer may wish to change an order rather than cancel it completely. Customers should contact Canadian Sauna Sales Ltd as soon as possible if they need to discuss an order change.

Can I change my order instead of cancelling it?

Contact us promptly with the order number and requested change. The ability to make a change may depend on the order's current processing or fulfillment status.

What if my requested change is no longer possible?

If an order has progressed too far to be changed, our team can advise you regarding the applicable options based on the order status.

14. Frequently Asked Questions

Can I cancel my order after placing it?

Customers may submit a cancellation request after placing an order. The request should be made as quickly as possible because the ability to cancel may depend on the order's current processing or fulfillment status.

Is my order automatically cancelled when I email you?

No. A cancellation request must be reviewed. Customers should wait for confirmation rather than assuming that an order has been cancelled.

What information do I need to provide?

Provide your name, order number, email address used for the purchase, the relevant product information and a clear statement that you are requesting cancellation.

What if my order is already being processed?

Contact us immediately. The cancellation request will be reviewed based on the current status of the order.

What if my order has already shipped?

Once an order has shipped, standard cancellation may no longer be available. Contact Canadian Sauna Sales Ltd for guidance and review the applicable return procedures where appropriate.

Will I receive a refund if my cancellation is approved?

Where cancellation is approved and a refund is applicable, the applicable refund will be processed according to the relevant payment and refund procedures.

How quickly will my refund appear in my account?

The time required for a refund to appear may vary according to the payment provider or financial institution after the refund has been processed.

Can I cancel part of an order?

Contact Canadian Sauna Sales Ltd with the order number and identify the specific product or products you want to cancel. The request will be reviewed according to the order's current status.

What if I need to change my order instead?

Contact us as soon as possible. Depending on the order status, we can review whether the requested change can be accommodated.

What should I do if I have not received cancellation confirmation?

Contact Canadian Sauna Sales Ltd again and provide your original cancellation request and order number so that the status can be reviewed.

15. Cancellation Request Checklist

Before contacting us, having the following information available can make the review process easier:

Order Number The order number associated with your purchase.
Customer Details Your name and the email address used when placing the order.
Cancellation Request A clear statement that you want the order cancelled.
Additional Information Any details that may help our team locate and review the order quickly.

16. Contact Us Before Taking Further Action

If you are uncertain whether your order can still be cancelled, contact Canadian Sauna Sales Ltd before attempting to refuse delivery, return merchandise or arrange transportation independently.

Our team can review the order status and provide information about the appropriate next step based on the circumstances of the order.

For the fastest review: Include your order number and clearly state that you are requesting cancellation.

17. Policy Scope and Transparency

This Cancellation Policy is intended to provide customers with a clear explanation of the general cancellation process used by Canadian Sauna Sales Ltd. Because orders may move through different stages of processing and fulfillment, individual cancellation requests may require review based on the specific circumstances of the order.

Customers are encouraged to contact Canadian Sauna Sales Ltd promptly whenever they need to cancel or modify an order. Early communication helps reduce the possibility that an order will progress to a stage where standard cancellation is no longer practical.

Cancellation Assistance

If you need to cancel an order or have questions about the status of a cancellation request, please contact Canadian Sauna Sales Ltd as soon as possible.

Email: sales@canadiansaunasalesltd.com
Phone: +1 905-857-3553
Address: 575 Piercey Rd, Bolton, ON L7E 5B5, Canada

When contacting us about an order cancellation, please include your order number whenever possible so that we can review the request efficiently.