Payment Policy
Canadian Sauna Sales Ltd is committed to providing customers with a clear, straightforward and secure payment experience. This Payment Policy explains the payment methods we accept, payment authorization and verification, order processing, bank and ACH payments, pricing information, payment issues, refunds and other important information related to transactions placed through our website.
Secure and transparent payment information1. Accepted Payment Methods
Canadian Sauna Sales Ltd accepts several payment methods for eligible purchases. Available payment options may depend on the order and the payment options presented during checkout.
Customers should select the payment method that is available and appropriate for their purchase and carefully review the payment information before submitting an order.
Which payment methods are currently supported?
- Visa
- Mastercard
- ACH payments
- Bank transfers
2. Payment Authorization
Payment must be successfully received or authorized before an order can enter the applicable fulfillment process. Submitting an order does not necessarily mean that payment has already been fully verified or that fulfillment has begun.
Canadian Sauna Sales Ltd may review order and payment information before an order is released for processing or fulfillment.
3. Payment Verification
For security, transaction-management and fraud-prevention purposes, Canadian Sauna Sales Ltd may occasionally require additional verification of payment or order information.
Verification may be necessary where transaction details require additional review before an order can be processed.
Why might additional verification be required?
Additional verification may be used to help confirm transaction information and protect customers and the business against unauthorized or suspicious payment activity.
Can verification delay my order?
Yes. Orders may be temporarily delayed while payment or order information is being reviewed.
4. Checkout and Order Review
Customers should carefully review their order before submitting payment. This includes confirming selected products, quantities, shipping information, applicable charges and the total amount displayed during checkout.
5. Pricing and Payment Amounts
Customers should review the final order summary, product pricing, applicable shipping charges and other displayed charges before completing payment.
The amount presented during checkout should be reviewed carefully before the customer submits the transaction.
6. Credit and Debit Card Payments
Visa and Mastercard payments may be available for eligible purchases. Customers should provide accurate payment information through the secure checkout process.
A card transaction may be subject to authorization by the relevant card issuer. An authorization or temporary hold does not necessarily mean that an order has completed every stage of processing.
What happens if my card payment is declined?
If a card transaction cannot be authorized, the order may not be released for fulfillment until an acceptable payment method has been successfully completed.
Customers may wish to contact their card issuer if they believe the decline was caused by their bank or card provider.
7. ACH Payments
ACH payments are available for eligible transactions. Because ACH transactions may require time for payment confirmation, an order paid through ACH may not immediately move into fulfillment.
Canadian Sauna Sales Ltd may wait for confirmation that the applicable payment has been successfully received or verified before releasing the order for fulfillment.
Why can ACH payments take longer to process?
ACH transactions may require additional time for payment processing and confirmation through the banking system. The order may remain pending until the applicable payment has been verified.
8. Bank Transfers
Bank transfers are available for eligible purchases. Customers using a bank transfer should follow the payment instructions provided for their transaction.
Orders paid by bank transfer may require additional processing time while the payment is being confirmed.
What should I do after sending a bank transfer?
Follow any payment instructions provided for your order and allow time for the payment to be received and confirmed. If additional information is requested, provide it as promptly as possible.
9. Payment Processing and Order Fulfillment
Payment completion and order fulfillment are related but separate stages. An order must generally have successfully received or authorized payment before it can proceed through the applicable fulfillment process.
10. Payment Verification Delays
Orders may occasionally experience delays when payment information requires additional review or when a bank or payment provider has not yet confirmed the transaction.
Customers should allow sufficient time for applicable payment confirmation, particularly when using ACH or bank-transfer payment methods.
Will my order ship while payment is still pending?
An order may not be released for fulfillment until the applicable payment has been successfully received or verified.
11. Failed, Reversed or Unsuccessful Payments
If a payment cannot be successfully completed, an order may remain pending or may not proceed through fulfillment until an acceptable payment has been received or verified.
Customers experiencing payment difficulties should first confirm their payment information and, where appropriate, contact their bank or payment provider.
What if my payment fails but I still see a transaction on my account?
A payment authorization or pending transaction shown by a financial institution does not necessarily mean that the order payment has been fully completed. Customers should contact their payment provider if they have questions about a pending or unsuccessful transaction.
12. Financing
Canadian Sauna Sales Ltd does not currently offer financing directly through this website.
Customers should not assume that an order qualifies for financing unless a financing option is specifically displayed and made available during the applicable purchase process.
13. Payment Security
Customers should use only the official Canadian Sauna Sales Ltd checkout and payment instructions when completing a purchase. Payment information should be entered carefully and customers should avoid sharing sensitive payment credentials through unsecured or unauthorized channels.
14. Payment Information Accuracy
Customers are responsible for providing accurate information during the checkout and payment process. Incorrect billing, payment or contact information can cause delays in transaction processing or order fulfillment.
- Use accurate customer information.
- Verify the billing information before submitting payment.
- Confirm that the selected payment method is correct.
- Review the order total before completing checkout.
- Follow any applicable bank or payment instructions.
15. Refunds and Payment Reversals
When a refund is approved under the applicable Return & Refund Policy, Cancellation Policy or another applicable policy, Canadian Sauna Sales Ltd generally processes the refund within up to 5 days after the refund has been approved and finalized.
After the refund has been processed, the time required for the funds to appear in the customer's account may depend on the payment provider, card issuer, bank or financial institution.
What happens after a refund is approved?
The applicable refund is processed according to the relevant transaction and refund procedures. Once processed, the customer's financial institution may require additional time to post the funds to the account.
16. Refunds to Payment Methods
Where applicable, refunds are handled in accordance with the payment and refund procedures associated with the original transaction.
Customers should retain their order and payment records until any applicable refund has been completed and posted by their financial institution.
17. Payment Records and Order Information
Customers should retain relevant order confirmations, receipts, payment references and transaction information for their records.
Having accurate order information available can help Canadian Sauna Sales Ltd locate and review a transaction when customers contact us regarding payment, cancellation, refund or order-status questions.
18. Payment and Order Cancellation
Payment completion does not eliminate the possibility of submitting an order cancellation request. However, cancellation availability can depend on the current processing, fulfillment or shipment status of the order.
Customers who want to cancel an order should contact Canadian Sauna Sales Ltd as soon as possible rather than assuming that payment completion means cancellation is no longer possible.
Can I request cancellation after making payment?
Customers may submit a cancellation request. The request will be reviewed according to the order's current status and the applicable Cancellation Policy.
19. Customer Payment Checklist
Before completing a purchase, customers are encouraged to review the following information:
20. Frequently Asked Questions
What payment methods does Canadian Sauna Sales Ltd accept?
Canadian Sauna Sales Ltd accepts Visa, Mastercard, ACH payments and bank transfers for eligible purchases.
Does Canadian Sauna Sales Ltd offer financing?
Canadian Sauna Sales Ltd does not currently offer financing directly through this website.
Why does my payment need to be verified?
Additional verification may occasionally be required for security, transaction-management or fraud-prevention purposes.
Can payment verification delay my order?
Yes. An order may be delayed while payment information is being reviewed or confirmed.
Can I pay by bank transfer?
Bank transfers are available for eligible purchases. Payment may require additional time to be received and verified before the order is released for fulfillment.
Can I pay by ACH?
ACH payments are available for eligible purchases and may require additional processing time for payment confirmation.
What happens if my card payment is declined?
The order may not proceed until an acceptable payment has been successfully completed. Customers may also contact their card issuer regarding the declined transaction.
When will my order be released for fulfillment?
Payment must generally be successfully received or authorized before an order can enter the applicable fulfillment process.
How long does a refund take?
Approved refunds are generally processed within up to 5 days after the refund has been approved and finalized. The customer's bank or payment provider may require additional time to post the funds.
Can I cancel an order after payment?
Customers may request cancellation after payment, but whether the order can be cancelled depends on its current processing, fulfillment or shipment status.
What should I do if I have a payment problem?
Contact Canadian Sauna Sales Ltd with your order information and explain the payment issue. If the issue concerns your card or bank, you may also need to contact the relevant financial institution.
21. Contact Us About Payment Questions
If you have questions about payment methods, payment verification, ACH, bank transfers, order payments, refunds or a transaction associated with your purchase, please contact Canadian Sauna Sales Ltd.
When contacting us, include your order number and relevant transaction information whenever possible so that we can review the matter efficiently.
Payment Assistance
Our team is available to assist with questions concerning payment methods, payment verification, order payments, refunds and transaction-related concerns.
Email: sales@canadiansaunasalesltd.com
Phone: +1 905-857-3553
Address: 575 Piercey Rd, Bolton, ON L7E 5B5, Canada
Please include your order number whenever possible when contacting us about a payment or transaction.