Frequently Asked Questions

Canadian Sauna Sales Ltd primarily focuses on saunas and sauna-related equipment. Depending on availability, the selection may include traditional saunas, infrared saunas, indoor and outdoor sauna solutions, sauna cabins, heaters, controls, components, accessories and replacement-related products.

Product availability can vary. Customers may find different sauna formats and equipment designed for different spaces, preferences and intended uses. Please review the individual product listing for the specifications of the sauna being considered.

Customers should review the product dimensions, specifications and installation requirements before purchasing. If you need clarification about a product, contact Canadian Sauna Sales Ltd before placing the order.

Product condition may vary. Products may be offered as new, used or refurbished where applicable. The applicable condition should be reviewed on the individual product listing before purchase.

Customers can browse the available products, select the desired item, add it to the shopping cart and proceed through checkout using an available payment method.

Yes. Customers are encouraged to contact Canadian Sauna Sales Ltd if they have questions about a product, order requirements, shipping or another purchasing-related matter.

Pre-orders may be accepted where offered for a particular product. Availability and applicable conditions can vary by product.

Backorders may be accepted where applicable. Availability and estimated fulfillment timing can depend on the product and supplier availability.

Special orders may be accepted where applicable. Customers should contact Canadian Sauna Sales Ltd to discuss the product and applicable order requirements before proceeding.

Standard order processing generally takes 1–3 business days before shipment, subject to the product and circumstances of the order.

Estimated transit time is approximately 5–10 business days. Actual delivery time may vary depending on the destination, product, carrier and shipping method.

Depending on the order and shipment requirements, shipping may be handled through UPS, FedEx, USPS or freight/LTL services where applicable.

Shipping charges are calculated and displayed during checkout based on the applicable order and delivery requirements.

Freight/LTL shipping may be used where applicable for products that require a suitable freight delivery method. The shipping method depends on the product and order requirements.

Available payment methods include Visa, Mastercard, ACH and bank transfer, subject to the applicable checkout or order requirements.

Financing is not currently offered as a standard payment option.

Payment requirements are presented during the applicable ordering and checkout process. Customers should review the payment information before completing an order.

Orders may be cancelled without cancellation charges when the cancellation request is received before shipment, subject to the applicable order status.

Once an order has shipped, cancellation may no longer be possible without costs. Applicable transportation, handling, return or administrative costs may apply, up to a maximum of $500 where applicable.

Contact Canadian Sauna Sales Ltd as soon as possible and provide your order number and cancellation request. Cancellation requests should be made before shipment whenever possible.

Eligible products may generally be returned within 30 days, subject to the requirements and exclusions described in the applicable Return & Refund Policy.

Contact Canadian Sauna Sales Ltd with your order details and explain the reason for the return. The return request should be submitted within the applicable return period.

Approved refunds are generally processed within up to 5 days after the return or refund has been finalized, subject to the applicable payment method and processing requirements.

Customers should contact Canadian Sauna Sales Ltd promptly regarding damaged merchandise and provide relevant order and product information. Applicable return shipping coverage may be available for qualifying damaged-item situations.

Exchanges may be available for eligible products, subject to the applicable exchange requirements and product availability.

Customers are generally responsible for shipping costs associated with an exchange unless the applicable policy or an approved service arrangement states otherwise.

Contact Canadian Sauna Sales Ltd as soon as possible and provide your order number along with details about the product received. We will review the situation under the applicable order and exchange procedures.

Warranty coverage is product-specific. Depending on the product, warranty coverage may be provided by the manufacturer, Canadian Sauna Sales Ltd, or through a combination of applicable warranty arrangements.

Contact Canadian Sauna Sales Ltd with your order information, product details and a description of the issue. Additional documentation or information may be requested to evaluate the warranty matter.

Warranty coverage varies by product and does not automatically mean that installation services are included. Customers should review the applicable product warranty and installation requirements.

Installation is not provided as a standard service. Customers are responsible for arranging appropriate installation when required.

Customers are responsible for ensuring that the intended installation location is properly prepared and suitable for the selected product.

Yes. Customers should review the product specifications and installation requirements before purchasing to ensure the product is appropriate for the intended location.

Not necessarily. Product condition may vary, and applicable products may be offered as new, used or refurbished. Customers should review the individual product listing for the stated condition.

Product condition information should be reviewed on the applicable product listing before purchase.

Canadian Sauna Sales Ltd provides dedicated policy pages covering shipping, returns and refunds, payment, cancellation, warranty, product condition, privacy, cookies and other applicable terms.

Reviewing the policies helps customers understand important purchasing information, including processing times, shipping, cancellation conditions, returns, exchanges, payments and warranty arrangements.

Product availability, pricing, specifications and other website information may change from time to time. Customers should review the information applicable to their order at the time of purchase.

Canadian Sauna Sales Ltd is located at 575 Piercey Rd, Bolton, ON L7E 5B5, Canada.

You can contact us by phone at +1 905-857-3553 or by email at sales@canadiansaunasalesltd.com .

If you cannot find the information you need, please contact Canadian Sauna Sales Ltd and provide details about your question. We can assist with product, order, shipping and other purchasing-related inquiries.