1. Privacy Policy Overview

Protecting personal information is an important part of providing a reliable online shopping and customer-service experience. Canadian Sauna Sales Ltd may collect and use information when it is reasonably necessary to operate our website, process purchases, arrange deliveries, communicate with customers, provide support and maintain our business operations.

The information collected and the way it is used can depend on how you interact with our website. For example, information required to complete an order may differ from information collected when a visitor simply browses the website.

2. Information We May Collect

Depending on how you interact with Canadian Sauna Sales Ltd, we may collect different categories of information. We seek to collect information that is reasonably relevant to the purpose for which it is being used.

3. Information You Provide Directly

You may voluntarily provide personal information when using our website or communicating with Canadian Sauna Sales Ltd. This may occur when you:

• Create or manage a customer account.
• Place an order through the website.
• Request information about a sauna or sauna equipment product.
• Provide billing or shipping information.
• Submit a contact form.
• Email or telephone Canadian Sauna Sales Ltd.
• Ask for assistance with an order or delivery.
• Submit a return, exchange or cancellation request.
• Request warranty assistance.
• Communicate with us regarding another customer-service matter.

Customers should provide accurate information when submitting an order or communicating with Canadian Sauna Sales Ltd so that we can properly administer the requested service.

4. Information That May Be Collected Automatically

When visitors access a website, certain technical information may be collected automatically by the website, hosting infrastructure, analytics services or other technologies used to operate the website.

Depending on the technologies in use, this may include:

• IP address or similar network information.
• Browser type and version.
• Device type and operating system.
• Pages visited.
• Approximate time spent on pages or the website.
• Referral or navigation information.
• Technical information relating to website performance.
• Information concerning interactions with website features.

The exact categories of technical information collected can vary depending on the website configuration and third-party technologies implemented at a given time.

5. How We Use Personal Information

Personal information may be used for legitimate business purposes associated with operating Canadian Sauna Sales Ltd and providing products and customer services.

Information may also be used to maintain customer accounts, process returns or warranty matters, improve website functionality, prevent fraudulent activity, maintain appropriate business records and comply with applicable legal obligations.

6. Information Used for Order Processing

When you place an order, Canadian Sauna Sales Ltd may need to use personal information to confirm, process and fulfill the transaction.

This may include:

• Identifying the customer associated with an order.
• Confirming the products purchased.
• Processing billing and payment-related information.
• Preparing an order for shipment.
• Arranging delivery to the provided address.
• Communicating order and fulfillment updates.
• Providing customer support after purchase.

7. Shipping and Delivery Information

When a product requires delivery, certain information may need to be provided to transportation, freight, logistics or delivery service providers.

Information shared for this purpose may include the recipient's name, delivery address, telephone number and other information reasonably required to arrange transportation or delivery.

8. Payment Information

Payment transactions may be processed through applicable payment systems, financial institutions and payment service providers. These providers may collect and process payment information according to their own privacy policies, security procedures and applicable terms.

Canadian Sauna Sales Ltd does not intentionally retain sensitive payment information beyond what is reasonably required for transaction administration, recordkeeping, customer support, fraud prevention or applicable legal and operational purposes.

9. Cookies and Similar Technologies

Canadian Sauna Sales Ltd may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the customer experience.

Depending on the technologies implemented, cookies may also assist with analytics, website performance, security, functionality or other online services.

For additional information about cookies, their purposes and available management options, please review our Cookies Policy.

10. Website Analytics and Performance

Website analytics technologies may be used to help Canadian Sauna Sales Ltd understand how visitors interact with the website.

Analytics information can assist with identifying technical issues, understanding website traffic, improving navigation, evaluating website functionality and making improvements to the online customer experience.

The specific analytics services or technologies used may change over time. Where third-party analytics services are used, those providers may process information according to their own applicable privacy policies.

11. Customer Accounts

Customers may have the option to create an account through the website. Information associated with an account may be used to provide account functionality and assist with managing purchases and customer-service requests.

Customers should take reasonable steps to protect their account credentials and should not intentionally share passwords with unauthorized individuals.

12. Customer Communications

Canadian Sauna Sales Ltd may communicate with customers regarding transactions, orders, payments, shipping, delivery, account activity and customer-service requests.

13. Third-Party Service Providers

Canadian Sauna Sales Ltd may rely on third-party service providers to support various aspects of our website and business operations.

Depending on the services being used, providers may assist with:

Information may be shared with such providers when reasonably necessary for them to perform the services required to operate our business.

14. When Personal Information May Be Disclosed

Canadian Sauna Sales Ltd does not intend to disclose personal information indiscriminately. Information may be disclosed where reasonably necessary to provide requested services, complete transactions, operate the website, protect customers or our business, or comply with applicable obligations.

Examples may include:

• Processing customer purchases.
• Arranging product delivery.
• Processing payments.
• Providing customer support.
• Maintaining website systems.
• Preventing fraud or unauthorized activity.
• Protecting website and business security.
• Responding to lawful requests or applicable legal requirements.

15. Legal and Regulatory Requirements

Canadian Sauna Sales Ltd may retain, use or disclose information where reasonably necessary to comply with applicable law, legal process, court orders, regulatory requirements or other lawful obligations.

Information may also be used where reasonably necessary to establish, exercise or protect legal rights, investigate suspected fraud or protect the security of customers, our website or our business.

16. Data Security

Canadian Sauna Sales Ltd takes reasonable measures intended to protect personal information from unauthorized access, misuse, loss, alteration or disclosure. These measures may include appropriate administrative, technical and organizational safeguards.

Despite reasonable precautions, no website, electronic transmission, internet connection or digital storage system can be guaranteed to be completely secure. Customers should therefore understand that no online method of transmitting or storing information is entirely risk-free.

17. Retention of Personal Information

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected or for other legitimate business, operational, security or legal purposes.

Depending on the circumstances, information may need to be retained to:

• Maintain transaction and order records.
• Provide ongoing customer service.
• Resolve disputes or transaction issues.
• Administer warranties, returns or other customer matters.
• Prevent fraud or investigate security incidents.
• Meet applicable recordkeeping obligations.

18. Accuracy of Personal Information

Canadian Sauna Sales Ltd aims to maintain personal information that is reasonably accurate for the purposes for which it is used.

Customers can assist by providing accurate and current information when placing orders, creating accounts or communicating with us.

If you believe that information associated with your account or transaction is inaccurate, please contact Canadian Sauna Sales Ltd so the matter can be reviewed.

19. Third-Party Websites and External Links

Our website may contain links to websites, services or platforms operated by third parties. These external services may collect and process information according to their own privacy policies and terms.

Once you leave the Canadian Sauna Sales Ltd website and access an external website, that third party's privacy practices may apply. Customers should review the applicable privacy information before submitting personal information to external services.

20. International Processing and Service Providers

Depending on the service providers and technical infrastructure used to operate our website and business, personal information may potentially be processed or stored in jurisdictions outside the location where the information was originally collected.

Third-party providers may be subject to the privacy, security and legal requirements applicable in the jurisdictions in which they operate.

21. Privacy Choices and Customer Controls

Depending on the circumstances and applicable requirements, customers may have choices concerning certain uses of their personal information.

22. Privacy Requests and Information Inquiries

Depending on applicable privacy requirements, customers may have rights or options concerning personal information held by a business. These may include requests relating to access, correction or other appropriate privacy matters.

If you wish to submit a privacy-related inquiry or request, please contact Canadian Sauna Sales Ltd using the contact details provided below.

We may need sufficient information to understand the request and, where appropriate, verify the identity of the individual making the request before providing information or making account-related changes.

23. Fraud Prevention and Security Monitoring

Information may be used to identify, investigate and prevent suspected fraud, unauthorized transactions, abuse or other activity that could negatively affect customers or Canadian Sauna Sales Ltd.

Depending on the circumstances, this may involve reviewing transaction details, account information, technical information or customer communications where reasonably necessary to investigate or protect against unauthorized activity.

24. Business Records and Transaction History

Certain information relating to customer transactions may be retained as part of ordinary business records. This may include order information, invoices, communications and other records needed to administer purchases and customer service.

Maintaining appropriate records can help Canadian Sauna Sales Ltd respond to customer questions, investigate transaction issues, administer warranty and return matters and meet applicable recordkeeping obligations.

25. Children's Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

Canadian Sauna Sales Ltd does not intentionally seek to collect personal information from children where such collection would not be appropriate.

If a parent or guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact Canadian Sauna Sales Ltd so the matter can be reviewed.

26. Marketing and Promotional Technologies

Depending on the technologies implemented on the website, certain services may collect information for advertising, audience measurement, analytics or related marketing purposes.

The specific technologies and services used may change over time. Customers should review the applicable cookie information and third-party privacy information associated with such technologies where relevant.

27. Customer Responsibilities for Privacy and Security

Customers also play an important role in protecting their personal information. We recommend taking reasonable precautions when using online services.

28. Quick Privacy Reference

The following table provides a simplified overview of the principal areas covered by this Privacy Policy.

29. Privacy Policy Frequently Asked Questions

30. Changes to This Privacy Policy

Canadian Sauna Sales Ltd may update this Privacy Policy from time to time to reflect changes in our website, products, services, business practices, technologies, service providers or applicable privacy requirements.

When changes are made, an updated version of this policy may be published on this page. Customers are encouraged to review the current version periodically if they wish to remain informed about our general privacy practices.

31. Our Commitment to Responsible Information Handling

Canadian Sauna Sales Ltd recognizes that customers place trust in a business when they provide personal information. We aim to use information responsibly and only for purposes reasonably connected with providing our products, services, customer support and business operations.

We also recognize that privacy is an ongoing responsibility. As our website, technologies and services develop, our privacy practices may be reviewed and updated accordingly.

Customers who have questions about the handling of their personal information are encouraged to contact us directly so that their concerns can be addressed through the appropriate customer-service channel.